Your Operations

Servant. Engaged. Accessible. Continually striving to improve.

OPERATION HIGHLIGHTS

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01. Speak 1-on-1

Loan Officers have the flexibility to speak one-on-one with processors, underwriters, and Regional Processing Managers during the loan process.

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02. UW Experience

At FCM we have local underwriting with a collective 300 years of combined experience!

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03. Turn Times

Here at FCM our Underwriting turn-time goal is 48 hours

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04. Processing

In addition to our local Underwriting, we also have local processing to provide quick production support

Performance Management Culture & Accountability

Measurement

All roles are measured on output, accuracy, and SLA adherence

Transparency

Turn times tracked and tweaked daily by management

Date Driven

Focused pipeline management. Getting docs out early!

BI

Use technology to leverage business intel to support execution goals

Scorecards

Scorecards available by role, by product, by geo, etc.

Consistency

Consistent waste (or loss) tracking & remediation

File Review Team

All recommended denials from underwriting are sent to the File Review team, who evaluates the loan to see if it could be restructured and approved. Recommendations are provided to the loan officer to help with the file whenever possible. The File Review team consists of 8 managers in Operations, Underwriting, Production Support, Compliance, and a Retail Sales Manager.

Production Support Team

The Production Support Team is here to meet the needs for varying products, guideline maintenance, Scenarios, and much, much more!
Coming Soon with Retail_Advance! LO referral opportunity
  • Scenario Support – Helps with scenarios not yet in underwriting
  • New Product Development
  • Guideline maintenance
  • Condo Approval team
  • Citizenship Approval team (borrower eligibility)
  • Renovation Lending Team