“Providing dedicated service, training, and support to make you successful as quick as possible.”
We tailor our transition service to each LO, you can still be the point of contact or turn the deal over to us
After Hours Support
We are available after 5pm and even on weekends
You will be teamed up with an Account Manager for your transition loans, training, and ongoing support
Other Parts of the Team
We have our own processing team
Training on all FCM processes, procedures, and systems
Your Account Manager will provide you with their GoHuman mobile app to use in transition
When I came over, Angela was my transition contact! She was absolutely amazing!!!! She took the time to walk me through inputting an application and was extremely detailed and patient. I could not have started as quickly if it wasn’t for her!!!! She is still always available and happy to help if needed. ALSO - Andy has been significant in the smooth transition and quick start. Andy has always been there when needed with a timely solution! I greatly appreciate Andy, Angela and the whole team!!!!! It was by far the smoothest transition I have ever made!!!Frank S.Loan Originator
When I joined the FCM team I had a feeling of calmness, odd for the mortgage industry I know, but it’s the absolute truth. They are set up to assist you in every possible way starting with their retail transition team. They have several members on this team that jump in to assist you within seconds of emailing a request. Their level of knowledge of the Encompass program to be able to guide and train you if you are not experienced with the program (as I was not) blew me away. They are so patient and understanding and will take as long as you need to make sure you understand what you are doing. I have now been with FCM for 10 months and if something comes up they are still there to assist me day or night.Michelle L.Loan Originator
The RT Team was and has been so very helpful in getting me up to speed since my hire date. Specifically, Angela has been my go to person for questions, help with files, or anything I was unsure of. The RT Team has made the move an easy one for me. They have made themselves accessible and have answered any questions I had. They have made the transition very easy,so I could focus on bringing in new loans which is such a great feeling! Thanks Andy, Angela, and the entire RT Team! You guys rock!Matt F.Loan Originator
Take a look at the amazing individuals on this team ensuring you remain successful and stress-free during your transition!
Andy likes to travel with his wife, pretend to be a chef, and spend time with his family and friends. His ideal weekend would be one with no plans and maybe doing a little grilling. His favorite movies are all the Marvel Franchise films. On his bucket list, he would love to travel and in one trip compare all his favorite cuisines: Cajun, Creole, soul, and low country cooking.
Outside of work, Erik likes to travel and spend time with his family. On an ideal weekend, he likes to hang out with his family and friends and watch Ohio State beat whoever they are playing. Erik looks up to his parents, because they came from very humble beginnings and they are two of the most generous people he has ever met. One of the coolest things he has ever done is travel to Las Vegas for a week with just his grandmother.
In her free time, Angela likes to go boating, swimming, dancing, and watching movies. She has a son and a cat. Angela looks up to her mother, because she is strong and independent and raised her two daughters alone. One item on her bucket list is moving to the beach and she is passionate about helping others and being happy!
Matt has many hobbies to keep him busy! He likes to go out with friends, play trivia, and go exploring. He is in two different bands, he sings and plays multiple instruments. He also likes woodworking, cooking, and throwing parties. One of the coolest things he has ever done was working for Walt Disney World at the Magic Kingdom, and one day he hopes to retire to Florida and work as a park greeter for fun! Matt is passionate about people. He likes to really get to know the people around him and invest himself in their lives to enrich himself and the network of family and friends he has.