Pricing Support

The Lock Desk Department at FCM provides the services needed to take the confusion out of locking your loans. Our easy-to-use pricing suite allows for a streamlined experience. By providing automatic locking and self-service loan changes, you can always keep your files moving forward.

Full Service Lockdesk

In addition to our automated services, we provide a Full Service Lockdesk to help answer your questions. Our knowledgeable staff will allow you the one-on-one communication needed with those difficult pricing questions.

Resources

These resources will give you the edge needed to provide the Human Mortgage experience we strive for at FCM.  We value customer service not only for our borrowers, but also our employees.  We want everyone involved to have the Human Mortgage experience.

Product & Pricing Engine

Utilizing Optimal Blue services, our Product & Pricing Engine, we can constantly provide up to date market pricing. This service also allows us to provide after-hours pricing and overnight lock submission protection. For weekends, we always keep pricing viewable to you.

Relationships

FCM has a wide variety of secondary market executions including servicing-retained relationships with Fannie Mae, Freddie Mac, and Ginnie Mae. Our Post Closing and Servicing teams work to mitigate issues without originator disruptions which means you can concentrate on the next family knowing your borrower is in good hands even after closing.

Human Resources

Our Team is dedicated to provide each employee with great customer service pertaining to all areas of Human Resources including: Benefits, Payroll, HR technologies, and much more.

New Employee Orientation

 

  • Dates throughout the year – subject to change
  • Opportunity to meet the FCM Management Team and welcome you to FCM
  • Travel handled by FCM

Onboarding

 

  • Background check completed
  • Onboarding handled by HR, the Retail Transition Team, Marketing, and IT
  • First day: additional new hire information  provided
  • Training will be provided

Total Benefits Package

 

  • Benefit Fact Sheet is available
  • Health (BCBS), Dental, Vision, and HSA
  • 401K
  • Long Term/Short Term Disability
  • Life Insurance/AD&D
  • And much more

Observed Holidays

 

  • Most federal holidays excluding: Columbus Day and Veterans Day (Veteran’s do have the day off to observe the holiday)
  • PLUS: Day after Thanksgiving, Christmas Eve, and New Year’s Eve

Information Technology

Software
Email
Computers
Phones
Security
Everything Else

Hello from your Friendly Neighborhood Information Technology Team.  We offer a full spectrum of support for all things technology at FCM.

An IT Support Team like you have never had, we guarantee it!

We are a dedicated team striving to help all FCM employees

Offer after hours IT support from 5pm to 9pm

If you have read this far:  Please always double check your email and be wary if you get one with a link you were not expecting